six 6s FAQ — answers to all your questions

Yes, KYC verification is mandatory. It prevents fraud and money laundering, and confirms that the account is being used by its rightful owner. six 6s treats this process as important to keeping every member's funds safe. Large withdrawal requests cannot be processed without verification.

six 6s generally accepts a clear photo of a National ID (NID), passport or driving licence. A recent bank statement or utility bill may be required for address verification. Documents must be Bangladeshi, clearly legible and not expired.

six 6s uses SSL encryption to protect personal and financial information. Submitted documents are used only for the verification process and are not sold or shared with third parties. Read our privacy policy for full details.

After documents are correctly submitted, the six 6s verification team reviews them promptly. Clear and complete documents are usually approved quickly; unclear or incomplete information may cause delays. You can contact 24/7 live chat to check on progress.

Generally, once KYC is successfully completed you do not need to resubmit. However, if there are major changes to your account details or in certain circumstances, six 6s may request re-verification. You will be notified by support in advance.

If you are experiencing any problems with gaming, six 6s's responsible gaming page has detailed guidance. Speaking to the support team via live chat can point you towards professional help. Talking to family and trusted friends may also be useful.

Yes, six 6s allows members to set their own deposit limits. This is an effective way to prevent overspending. You can change the limit in your account settings or ask the support team for help. Reducing a deposit limit takes effect immediately.

A cooling-off period lets you take a temporary break from gaming, while self-exclusion keeps your account inaccessible for a longer period. You can request either through the support team at six 6s. While self-exclusion is active, bonus offers and promotional messages will not be sent to you.

Some signs to watch for: spending beyond your budget, chasing losses by playing repeatedly, losing focus on family or work, and feeling restless when not gaming. If these signs appear, read the six 6s responsible gaming guide and seek help from support.

Never let your minor child have access to your six 6s account details — especially your password and login information. Use parental control software on your devices and always log out of your account. Contact the support team if you have any concerns.

six 6s's withdrawal service is active 24 hours a day, seven days a week. You can make a request at night or on Friday–Saturday holidays. Funds usually arrive within 15 minutes to 2 hours of the request. For bank transfers, the bank's own processing times may apply.

A pending status means the request is being processed. This usually completes within 15 minutes to 2 hours. If more time has passed, contact us via live chat or email with your request reference number. A request may also be held up if KYC verification is incomplete or documents are required.

To withdraw bonus funds, the specified wagering requirements must be met. For example, with a 200% welcome bonus, the bonus amount must be wagered 25 times — a ৳1,000 deposit earns a ৳2,000 bonus, so a total of ৳50,000 must be wagered before withdrawal. Once the conditions are met, winnings can be withdrawn like a normal balance.

Yes, under six 6s rules withdrawals can only be made to a bKash, Nagad, Rocket or bank account registered in the account holder's own name. Sending funds to a third party's wallet is not possible. This is essential for account security and fraud prevention.

At six 6s you can withdraw via bank transfer to major banks in Bangladesh, including Dutch-Bangla Bank, BRAC Bank and Islami Bank. It is important to provide the correct account number and routing information — incorrect details may delay the transfer. The minimum withdrawal amount is ৳500.

In roulette the dealer spins a wheel and the result is where the ball lands. You can place bets on a specific number, red/black, odd/even or a range of numbers. Winning on a single number pays more but the odds are lower; betting on red/black gives roughly even chances of winning.

six 6s's live casino has tables with different limits for players of all budgets — from low-bet tables to high-limit premium tables. Before entering each game room, the bet limits for that table are shown on screen, so choosing a table that suits your budget is straightforward.

Yes, six 6s's live casino is fully mobile-optimised. Live dealer games can be played on both Android and iOS devices via browser or app. A stable internet connection is recommended for good video quality — Wi-Fi or a 4G/5G network gives the smoothest experience.

Baccarat has three main betting options: "Player" wins, "Banker" wins, or "Tie". The dealer deals two cards to each side and the side whose points are closest to 9 wins. A small commission is charged on Banker bets. It is a very popular live casino game in Bangladesh.

six 6s's live casino is operated by internationally recognised studios such as Evolution and Pragmatic Play Live. These studios' games use real physical elements (cards, wheels) rather than relying on digital random numbers, which ensures transparency in play.